Frequently Asked Questions

1. How long before the appointment does my patient need to finish logging? Why is this lead time required?  
    
   We recommend that a patient completes their logging 48 hours prior to their appointment. This time period is required to generate the personalized insights report and ensure the necessary quality assurance protocols so that insights are as accurate as possible.  
    

2. What happens if my patient is having trouble using the RxFood app?  
    
   Upon receiving their invite, patients receive a comprehensive “how to” guide document to use the RxFood application. For technical issues, the document guides the user to reach the RxFood team at [email protected].  
    

3. How do I reschedule / repeat a tracking date?  
    
   You can reschedule / repeat a tracking date by going onto the patient chart, and clicking the icon on the top right of the page (see below). Upon clicking, you will be required to provide details on when the new trial should begin.  

4. What happens if my patient logs outside of a logging period?  
    
   Patients are free to log outside the logging period. However, it is important to note that the report will only be generated for items logged during the specific logging period. Certain account types may be able to generate reports retrospectively for custom date ranges.

5. If I am using tablets to give access to RxFood for my patients living in remote communities, are there any technical specs I need to consider?  
    
   RxFood works well on iOS / Android tablets. It is important to note that the tablets either need to be connected to the internet (through 3G/4G) or wifi. If the user does not have data when the photo is taken, they will need to manually enter the image and identify the timing of the meal (as iOS / Android devices do not timestamp photographs that are uploaded).